Shipping Policies

 

Domestic Shipping – FREE SHIPPING inside US, APO, FPO, Protectorates for all yarn and accessories.

International Shipping: FREE SHIPPING with orders of $75 or more; orders below $75 pay actual shipping cost (including insurance where available) for all yarn and accessories.

PLEASE NOTE:

  • All orders are shipped via USPS only; we do not use any other methods. Please be sure to give us an accurate postal mailing address.
  • Our ability to offer free shipping is based on our ability to ship efficiently. We will combine orders for shipment when you submit more than one in a single processing day unless instructed otherwise.
  • If you have backordered items that we expect to receive in 3-4 weeks and you have chosen free shipping, we will hold your order until it is complete. If you prefer us to ship a partial order, you may pay to ship that package. All international orders will be held until all items are available, regardless of wait time.
  • Backordered items ship via First Class Mail.
  • If you are paying for expedited shipping (Priority or Express), and would like your order to go out the same day it is placed, you’ll need to e-mail us at info@colorsongyarn.com to let us know.  All other expedited packages, and packages that ship for free, will go out the following day.
  • If your order ships and is returned to us because you provided an incorrect shipping address, you will be responsible for the cost of re-shipping to the correct address.
  • If your package is returned to us marked “unclaimed” by your post office, you will be responsible for the cost of re-shipping. If you prefer a refund, if less than 30 days has passed since your order, we will refund you for the original cost less the cost of shipping (if your order shipped for free), or for the full cost of the order (if you paid for shipping). If more than 30 days has passed, we will issue you a store credit for the cost of your original order less the cost of shipping if your item shipped for free. If you paid for shipping, you will receive the full value of your original order in store credit.
  • If a package has been marked delivered by the post office, we consider it to have been delivered.  If you did not receive your package, your next step will be to contact your local post office to declare it lost and request an investigation.  For further options, please contact us directly at info@colorsongyarn.com
  • If you would like to add signature confirmation or additional insurance to your package, please contact us and we will be happy to help.
  • If you have an unsecured mail box, you may wish to have your package delivered to an alternate address.
  • Please also note that your country may apply customs and/or delivery fees. These fees vary from country to country and Twitchy Hands Creative, Inc. is not responsible for them.
  • We cannot mark packages shipped to the purchaser as “gift” or include inaccurate value declarations, as this is illegal.

* There are some countries which have more difficulty than most reliably delivering our packages. We are unable to guarantee the delivery of packages shipped to the following list of countries, but will still ship free to them. Please note that the purchaser assumes the full risk of orders shipped to the listed countries.

All Central America

Italy

India

Malaysia/Indonesia

China

Mexico

Greece

Monaco

Russia

Spain
Brazil

Most African Countries – ask about your location

Thailand We do guarantee South Africa
Venezuela

We reserve the right to add to or subtract from this list at any time and without notice should our experience warrant.

If a package is lost in the mail: This happens only rarely, thankfully.  However, should it happen, please be aware that for domestic shipments we may need to wait after a thorough investigation by the USPS; this may take a few days up to several weeks.  All domestic shipments are guaranteed for delivery by us; rest assured you will receive a replacement or refund after all options for tracking have been explored.  For international shipments, regardless of the shipping method chosen, we will need to wait a minimum of 45 days after shipping before reshipping or refunding.  This is due to the fact that a package cannot be declared “lost” until after that time, and it is beyond our control to change.  Unless your country appears in the list above of countries to which we cannot guarantee delivery, we do guarantee delivery internationally.

If you have questions or encounter difficulties, please contact us at: info@colorsongyarn.com

You may also write or phone (between 9:00am and 2:00pm Pacific Time, please): 541-929-2359

Thank you for visiting Colorsong Yarn!

Colorsong Yarn
c/o Twitchy Hands Creative, Inc.
211 S. 9th St.
Philomath OR 97370

541-929-2359

info@colorsongyarn.com